Algemene Voorwaarden
When do these terms apply and how does a contract start?
In short: They apply to every paid engagement. A contract forms when we send a written quote and you accept it. Quotes are valid for 30 days.
These Algemene Voorwaarden (general terms) apply to every paid engagement between you and Overtis (Owen Vromans, company number 1005.936.025). They apply unless we agree something different in writing.
A contract forms when we send you a written quote and you accept it, for example by email. The quote describes the work, the price and the timing. A quote is valid for 30 days unless it says otherwise.
What are the fees and when do I pay?
In short: Prices are in the quote, without VAT. Business clients pay within 30 days, consumers within 14 days, with possible advance and late-payment rules.
The price for the work is the one in your quote. Overtis is a small enterprise exempt from Belgian VAT, so prices are quoted without VAT.
When you pay depends on who you are:
- Business clients pay within 30 days of the invoice date.
- Consumers pay within 14 days of the invoice date.
For larger projects we may ask for an advance of up to 30% before we start.
If a business client pays late, we may charge statutory interest (the ECB reference rate plus 8 percentage points) and a fixed recovery cost of €40, as Belgian law allows.
If a consumer pays late, the protections of Book XIX of the Belgian Code of Economic Law apply: the first reminder is free, you get a 14-day grace period after that reminder, and any penalties stay within the legal caps.
Can a consumer change their mind?
In short: Consumers get 14 days to withdraw from a distance contract, with an early-start waiver and a model form. Business clients are excluded.
If you are a consumer and we agreed at a distance (for example online or by email), you have 14 days to withdraw from the contract, without giving a reason.
If you want us to start within those 14 days, you can ask us to. You then confirm that you lose the right to withdraw once the work is fully done. If you withdraw while we have already started at your request, you pay for the part we have already done.
To withdraw, you can simply tell us in a clear statement, or use the model withdrawal form below. Business clients do not have this right of withdrawal.
Model withdrawal form To: Owen Vromans (Overtis), hello@overtis.consulting I hereby withdraw from my contract for the following service: Ordered on: Name: Address: Date:
What do you deliver, and is the result guaranteed?
In short: We deliver what the quote describes, with the agreed revisions. We promise professional effort, not a guaranteed outcome.
What we deliver is described in your quote. If we agreed on a number of revisions, we do those as agreed.
We promise to do the work with professional care and skill. We cannot promise a specific result or outcome, because that often depends on factors outside our control.
Who owns the work you make for me?
In short: The deliverables become yours once you have paid in full. We keep our own pre-existing know-how and may show the work in our portfolio unless you ask us not to.
Once you have paid in full for an engagement, the intellectual-property rights in the deliverables we made for you transfer to you.
We keep our own pre-existing know-how, tools and methods, including anything we built before or reuse across projects. You do not get rights to those, but you can freely use the deliverables we made for you.
We may show the work in our portfolio or name you as a reference. If you would rather we keep your project confidential, just tell us and we will not show it.
How is confidential information handled?
In short: We each keep the other’s confidential information secret and use it only for the engagement.
During and after an engagement, we each keep the other's confidential information secret and use it only for the work. This does not apply to information that is already public or that the law requires us to share.
What are we responsible for in an engagement?
In short: Our liability is capped at the fees you paid for that work and excludes indirect damage; the mandatory carve-outs always remain.
If something goes wrong and we are responsible, our liability for an engagement is capped at the total fees you paid for that engagement. We are not responsible for indirect or consequential damage, such as lost profit or lost data.
Some things can never be limited, and we do not try to: damage caused on purpose or by gross negligence, personal injury, and the rights you have by law as a consumer always stay in place.
How can an engagement end, and what about events beyond our control?
In short: Either side can end it with reasonable notice; you pay for work done. Force majeure pauses our duties while it lasts.
Either of us can end an ongoing engagement with reasonable notice. If you end it early, you pay for the work we have already done up to that point.
If something beyond our reasonable control happens (force majeure), such as serious illness, outages or other major events, our obligations are paused for as long as the situation lasts. If it lasts too long, either of us can end the engagement.
What happens if these terms change during my project?
In short: Changes are not retroactive: your engagement stays bound to the version in force when you accepted it.
We may change these terms over time, but changes are not retroactive. Your engagement stays bound to the version of these terms that was in force when you accepted the quote.
Which law applies?
In short: Belgian law applies, and consumers keep the protection of their home country.
These terms are governed by Belgian law. If you are a consumer, this choice does not take away the protection you have under the mandatory consumer rules of the country where you live.
Which courts can hear a dispute?
In short: Belgian courts for business clients; EU rules protect consumers.
For business clients, any dispute that we cannot solve together will be handled by the courts of Belgium that have jurisdiction for Overtis. If you are a consumer, the EU rules apply: we can only bring a case in the country where you live, and you can bring a case either there or in Belgium.
Can a dispute be solved out of court?
In short: Consumers can turn to the Belgian Consumer Mediation Service.
If you are a consumer and we cannot solve a problem directly, you can turn to the Belgian Consumer Mediation Service (Consumentenombudsdienst / Service de Médiation pour le Consommateur) at consumentenombudsdienst.be (opens in new tab). We do not use the former EU online dispute platform, which closed in July 2025.
Which language version counts?
In short: Dutch is the reference version; English is a faithful translation. Consumers keep their own language.
The Dutch version of these terms is the reference version. The English version is a faithful courtesy translation, and both are valid. If you are a consumer, the language of the country where you live, or the language in which we made the deal, prevails.
What if part of these terms is invalid?
In short: The rest stays in force, and we replace the invalid part with a valid one that is as close as possible.
If any part of these terms turns out to be invalid or unenforceable, the rest stays in force. We will replace the invalid part with a valid one that stays as close as possible to the original intention.
Can these terms change?
In short: We may update them; the version in force is the one published here with its date.
We may update these terms from time to time. The version in force is always the one published here, shown with its "Last updated" date below. We do not apply changes backwards in time.